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Frequently Asked Questions about Limo Service

How can I reserve a transfer from or to the airport?

Specify the place of departure in the Reservation window, in the “Pick-up” field and the destination in the “Drop-off” field. In both fields, you can choose a city, airport, train station, hotel or enter the exact address of the place. Please choose the time when you want to be at the destination, taking into account travel times and procedures at the airport.

When to reserve a transport?

You can book your vehicle online, minumum 24 hours before the date of travel, but we recommend that you make the reservation as soon as possible to make sure that our vehicles will be available.

What can I do if I can not find my route?

If you can not find the desired route, you can send us an email to info@ecs-serbia.com We will try to find a driver for you within 24 hours and to inform you about the cost of the trip.

What time should I set as the beginning of the trip?

If you need a transfer from an airport, specify the time of arrival of the flight as the beginning of your transfer.

Important Note: If your flight is delayed or canceled, please contact us as soon as possible.

How to properly enter my flight number?

After making a transfer transfer from an airport, you need to specify your flight number using letters and numbers. In the aviation industry, a flight number or flight designator is a code for an airline service consisting of two-character airline designator and a 1 to 4 digit number.

How do I know if I have made a reservation successfully?

After the reservation has been made, a confirmation will be sent to your email address containing all details related to the trip, as well as the number of the reservation.

What should I do if the reservation was successfully made, but did not receive confirmation via e-mail?

If your reservation has been successfully completed, but you have not received confirmation via e-mail, please first check the spam folder on the e-mail. If you do not find a confirmation e-mail, please contact us by sending an e-mail to info@ecs-serbia.com with details of your reservation.

How do I change my reservation?

To change your reservation, you need to contact us by e-mail at info@ecs-serbia.com, specifying the exact number of the reservation and the desired change. Expect feedback within 24 hours.

How can I cancel my reservation?

To cancel your reservation, you must send us an e-mail to info@ecs-serbia.com no later than 24 hours prior to the trip, specifying the exact number of reservation you cancel. After that, you will receive a return email with a cancellation confirmation.

What if I travel with children?

Every child, regardless of age, is considered a traveler and is stated when booking and entering the number of passengers. Child seats are charged additionally.

Is it necessary to reserve a child seat?

Yes, you need to book the child seat. In Serbia, the law on traffic safety regulates the safety of children’s transportation, and there are also penalties for not using children’s seats.

If you do not reserve a special child seat, the driver has the right to refuse to provide a transfer.

What if I travel with a pet?

If you are traveling with a pet, you should inform us by e-mail at info@ecs-serbia.com after making a reservation. Pets can travel at an extra charge. Also, every pet must have the appropriate transport equipment, medical certificates and other documents prescribed by law.

What if I need a wheelchair space?

During the booking process in the “Handicap Access” field, indicate if you need a wheelchair space. It is recommended that you always book a MiniVan if you need a wheelchair space. Folding wheelchairs are considered as one piece of luggage.

What should I do if my flight arrived earlier?

If your flight arrives earlier, your driver will be in the agreed place, as we follow the flights. Therefore, it is very important to leave accurate information and the exact number of flight when booking a transfer.

I missed my flight, what should I do?

Should you miss your flight, please contact us by phone number on your confirmation number, stating the number of the reservation.

How can I find my driver?

If the airport is located, the driver will wait for you at the exit, after you pass the passport control and downloaded the luggage. The driver will wait for you and keep the board with your name. Please provide a copy of your booking confirmation to the driver.

Important note: In case your flight is delayed or canceled, please call the emergency number listed on the booking confirmation to advise on the changes. Unless otherwise indicated, waiting time is 1 hour after the agreed time of arrival. After this time, if the driver is not aware of the problem, he has the right to leave the place of finding, and the money can not be refunded to you.

In case you can not locate the driver at the place of finding, or if you have stayed on passport control, downloading the luggage or lost baggage department, it is your responsibility to contact us by calling the Emergency Number listed on your confirmation statement

For any other questions that you may have, please contact us! Thank you!

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